5 Reasons Why AI Is An Opportunity For Human Capital Developers

Sitting at the airport, I eavesdropped on a conversation with some IT professionals. It reminded me of the fears AI is causing and about all the stories from Copernicus to Wright Bros to Netflix to Intel. Each time the world was struck by these instances of radical change, they ignited an uproar and prompted questions about their potential impact – What could it do to me? And the uproar was often fueled more by insecurity and fear rather than by Prudence and Agility.

Artificial Intelligence (AI) has just landed in our daily lives from our computers to our smart cars. But as it becomes more integrated into our lives, debates arise about its potential impact on our jobs and industries, even in the HR world. In a report by Oracle and Future Workplace, the deployment of AI in HR has already shown significant benefits, including data-driven decision-making (62%), improved employee experiences (57%), automation of manual tasks (56%), and cost savings (51%). While there are concerns about AI replacing humans in the workforce, there is also an optimistic perspective that views it as an opportunity to augment human potential. Amidst this AI revolution, all leaders have a unique chance to leverage technology to elevate their role and drive positive change within their workplace. With so much uncertainty about the future, here are 5 reasons why I firmly believe that AI cannot do certain things and can be an opportunity for us as Human Capital Developers.

1. The human psyche and mindset:

AI may create designs and products that cater to client needs and preferences but may not be able to read the psyche and mindset, to adapt to their preferences in the same way that humans can. This is where we, as Human Capital Developers, possess a unique advantage.

Our ability to understand individual nuances allows us to tailor solutions that are truly adaptive and responsive to each user. However, by leveraging AI alongside human expertise, we can open new levels of innovation and efficiency while preserving the valuable human touch. In this harmonious partnership, we can unlock the full potential of technology while honoring the complex human psyche.

2. Content Framing, Structuring, and Positioning :

AI is so open as an open source that knowledge would be a mere commodity available to millions, but it also has drawbacks, especially in the realm of creativity. While AI programs are systematic, following only programmed instructions, human capital developers possess boundless creativity that considers various factors when planning a project, including client goals and desires.

Content framing and structuring require an innate understanding of the target audience. Although AI analyzes data, it falls short in replicating the ability to persuade, negotiate, and connect on a level that goes beyond logic and raw data. Additionally, positioning effectively demands a focus on a particular niche, which is subjective and requires the expertise of trainers. This is where intervention designers excel, as they infuse personal experiences, emotions, and cultural insights into their work. While AI can be helpful, it still lacks the human touch that brings authenticity and innovation to the forefront.

3. Creation vs Curation :

When it comes to content, AI curates’ content, but doesn’t create it. Content creation is an empathic process that takes science and brings feelings and emotions into it. Trainers have the expertise to develop training material with unique objectives and methodologies, catering to trainees’ specific requirements. They gather resources from both internal and external sources and design the learning content in a way that aligns with their and the reader’s vision.

The process doesn’t end there, as trainers continually update the content with new advancements to make their content competitive. While AI can assist in the curation process by identifying relevant content, it falls short in interpreting the needs of audiences, trainees, and executives. It struggles to synthesize information in the same way trainers do, as it cannot bring a unique blend of expertise, emotional intelligence, and continuous refinement to it. AI’s learning ability also has limitations, and it may not always stay seamlessly updated with the ever-changing landscape of knowledge and advancements.

4. Scripting in Learning :

AI systems have the potential to transform the learning experience by providing guidance, support, and feedback, freeing up trainers from simple tasks. However, it’s essential to recognize that material generated by an AI consists of all the inputs of an external source and lacks the human touch.

Imagine an AI learning platform generating course scripts for just-in-time learning. The content may be well-detailed, but it will lack the interactive elements and hands-on activities that learners might crave. The lengthy AI scripts will work only for trainers and consultants who just need to puke out a script, not necessarily deliver an experience. But by combining trainee-specific learning patterns given by trainers and knowledge levels of AI, the right balance between scripted content and interactive learning can be crafted where all individuals are excited to learn.

5. The Art of Storytelling :

As facilitators, we are storytellers in our own right, always engaging and inspiring our participants. The art of storytelling transcends mere information delivery as it captivates the audience, leaving a lasting impact on their learning experience. While AI has made strides in written content, it cannot replicate the craftsmanship and unique persona that trainers bring to their storytelling.

It is about the tone, inflection, and body language that create a connection with our participants. Like the ability to incorporate clever plot twists, create suspense and engage our participants and clients on a deep emotional level, cannot be replaced by a machine. However, within the realm of training and development, it can enhance the trainer’s work by providing insights that amplify a story’s emotional impact. For example, AI can identify visual images that evoke feelings of hope or resilience, heightening the need to learn and develop themselves for learners.

I definitely Love AI because it will help people to create, innovate, rethink, and differentiate with so much more possibilities. Also, it will push trainers and coaches to evolve their methods beyond just banking on their certificates and content taken purely from open source. With no depth, credibility, or personalization element to it, they would soon need to rethink their modus operandi. Ultimately, the most successful Human Capital Developers will be those who strike the right balance between the human touch and technological innovation both.

These views are not taken from an AI, and I am open to discussing and debating them. I take full responsibility for their accuracy and authenticity.

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