Performance Excellence Through Power of Competence

A competency is an underlying characteristic of the person that leads to or causes effective or superior performance.” – Richard Boyatzis

Competency as is commonly understood is a subset, of knowledge, skill and attitude (motivation, orientation, self-image etc.) that enables a person to perform in a superior manner.

The world is witnessing a transformational shift in the strategy organizations adopt to sustain and grow in the competitive environment. Companies today, do not just believe in competing, they lay equal, if not greater, emphasis on excelling too. What enables organizations in this journey of excellence is acquiring/possessing a set of competencies by its Human Capital and in-turn the organization itself sets it apart from its peers to sail through turbulent times.

Accordingly, the need for identifying, assessing and nurturing competencies critical to the organization success cannot be overemphasised. Therefore, competency mapping has become the need of the hour.

What is Competency Mapping?

Competency mapping is defined as the process of identifying the specific skills, abilities, knowledge, and behaviours that are required to operate effectively and efficiently in a specific job or organization.

Competency mapping can

  • Identify key attributes (skills, knowledge, ability and behaviour) that are required to perform effectively.
  • Analyse individual’s Strengths and areas of development for better understanding leveraging for career growth.
  • Evaluate suitability of an individual for and identified role/position consistent with the required competencies.
  • Anticipate developmental needs to keep organization ‘future-ready’.

Why Your Organization Needs Competency Mapping?

Companies are adopting the competence approach to link business strategies to individual performance efforts. Due to the changing organizational needs and to have a competitive edge over competition, companies today strategically invest in understanding and enhancing their employees’ competencies. Through competency mapping, organizations can develop capabilities that are useful as the organization evolves.

Benefits of Competency Mapping

Competency mapping increases awareness of existing skill sets as well as skill gaps in individual employees and teams as much as the entire organization for:

  • Aligning the developmental efforts of individuals and teams specific to the levels/functions with the required skillsets
  • Increasing employee’s self-awareness and to take accountability for self-development
  • Identifying potential leaders to support organizations in succession planning
  • Developing an effective evaluation tool for recruitment and selection process
  • Designing an Appraisal System considering the essential and desired employee attributes

Naman’s Competency Mapping Framework

Naman understands the importance of competencies in an organization’s success. Therefore, we have developed competency mapping exercises that are based on structured methodologies and time-tested principles to evolve a comprehensive job competency matrix and dictionary.

Our expertise lies in our proven experience and capability in mapping both functional and managerial/ behavioural competencies. In the functional space, we have mapped competencies both for technical and business support functions, across industry segments. Our bank of consultants consists of professionals from varied backgrounds from Psychology to Engineering backed with industry experience, which enables us to meet your overall needs.

Our in-house consultants are certified to conduct competency mapping exercises using structured approaches like Visionary Interviews, Repertory Grid, Work Profile, Critical Incidents, Forced Ranking, Job Shadowing and the like, to enable comprehensive picture of the role to facilitate identification of competencies for superior/effective performance.

Our Approach

Every intervention, we undertake, irrespective of size and duration, is tailored to develop fuller appreciation of your situation both from hard and soft aspects. Further our solutions are also customized in terms of delivery and solutions to suit your objectives.

  • Stage 1: Prepare

    We design effective tools for data collection through techniques like Leadership Dialogue, Personal Interviews, Focused Group Discussions, Interaction with Subject Matter Experts, Questionnaires/Surveys. In-addition, we also undertake study of Job Descriptions and other relevant literature from both within and outside the organization, to understand your success factors, challenges and expectation.

  • Stage 2: Map

    The data so garnered is systematically analysed to create broad competency frames, largely in line with the industry norms, analysis of best practices and literature study. The competencies are segmented into different Constructs to encompass the content and context of the Competency. This is further fine-tuned to align to your organization’s DNA, to serve your requirement better.

  • Stage 3: Assess

    This leads to a level-wise (and function-wise as needed) job competency matrix with behavioural definition. Behaviourally Anchored Scales (BARS) are developed to capture the full range of demonstration of each competency ensuring reality check with your organization. After vetting this out with the Process Owner(s), a comprehensive competency dictionary is created to enable its usage for various HR deliverables.

  • Stage 4: Report

    No intervention is complete if it cannot be sustained within your people or your organization. So, we create comprehensive individual or organizational reports highlighting feedback and action plan.

Skill and competency are the main drivers of an organization’s effectiveness, efficiency, and performance at large. Naman’s approach toward competency mapping and its effective implementation ensure long-term, sustainable results to your company’s bottom line.

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